Return & Refund Policy

Last updated: March 15, 2024

Thank you for shopping with Duramor. We value your business and strive to ensure satisfaction with every purchase. However, we understand that there may be instances when you are not completely satisfied. We encourage you to review our comprehensive policy on refunds and returns to understand your rights and our commitments.

Understanding Our Terms:

• Company: When we reference "the Company," "We," "Us," or "Our," it pertains to Duramor, situated at 2112 Edison Ave, San Leandro, CA 94577.
• Goods: This term encompasses the items you have purchased via our Service.
• Orders: This is your formal request to us for supplying Goods.
• Service: This denotes the access and utilization of our Website.
• Website: Our online presence, which can be found at https://duramorusa.com/.
• You: Our esteemed customer, whether you are browsing, shopping, or simply visiting.

Your Order Cancellation Rights:

We recognize that life's plans can change unexpectedly. If you find yourself needing to modify or cancel your order for any reason, our customer service team is prepared to assist you. Please reach out to us before your order has been dispatched to avoid unnecessary complications.

• Return Costs: Please note, if your order is already in transit, while we can assist with the return process, the shipping costs for returning the item will be your responsibility.

How to Reach Us:

• Email: return@duramorusa.com
• Phone: (510) 561-0520

We guarantee a prompt response and will endeavor to process your return or refund within 14 days following receipt of your returned goods. Refunds will be credited back to the original method of payment. Be aware that it may take an additional 7-10 business days for the refund to be reflected in your bank account, depending on your banking institution.

Conditions for Eligible Returns:

For a successful return, please ensure the following conditions are met:

• The Goods were purchased within the last 30 days.
• The Goods are in their original packaging.
• The Goods have not been used or damaged.
• You can provide a receipt or proof of purchase.

Non-Returnable Goods:

Certain items are not eligible for return, including:

• Customized or personalized items.
• Items that deteriorate quickly, are past their expiry date, or are inseparable from other items after delivery.
• Goods not suitable for return due to health protection, hygiene reasons, or that have been unsealed after delivery.

We reserve the right to refuse returns that do not meet these specified conditions.

Sending Back Your Goods:

The responsibility for the safe return of items falls to you. Please send the Goods to the following address:

2112 Edison Ave, San Leandro, CA 94577

We recommend using a traceable and insured shipping method as we cannot be held liable for Goods that are lost or damaged during return shipment.

Exchanges and Gifts:

• Exchanges: If you receive a defective or damaged item, please contact us for an exchange of the same product.
• Gifts: If the item was marked as a gift upon purchase and shipped directly to you, you will receive a gift credit equal to the value of your return once the returned product is received.

We're Here to Help:

Should you have any queries or require further clarification regarding our Return and Refund Policy, do not hesitate to contact us:

• Email: return@duramorusa.com
• Phone: (510) 561-0520

Your satisfaction remains our top priority. We are dedicated to ensuring your Duramor experience is positive and fulfilling. Thank you for placing your trust in us.